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How millwin Handles Your Personal Information

Your account data stays with us — not passed around, not sold on. This page explains exactly what we collect when you register, deposit via JazzCash, Easypaisa or Raast, and use the platform, so you always know where your information sits and how to…

No data sold to third partiesJazzCash, Easypaisa, Raast payment data protectedAccount deletion available on requestEncrypted data storagePakistan-accessible support for privacy queries

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Knowing what we do with your information — beyond the legal text — is fair to ask. Here are the four areas we pay closest attention to when it comes to your account security, cookies, data retention and your right to make changes.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. SSL encryption covers all data in transit between your device and our servers, including wallet-linked payment steps.

Cookie Use

We use session cookies to keep you logged in across page loads, and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent via the cookie prompt.

Data Retention

Account records are held for as long as your account remains active and for the period required after closure under applicable rules. Once that period passes, personal identifiers are removed from active systems.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccuracies, or submit a deletion request via the account help centre or email support. We confirm receipt and process requests in line with applicable obligations.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy questions get a direct answer — not a chatbot loop. Reach our support team through the channels below to request a copy of your data, ask about deletion, or flag a concern about how your JazzCash or Easypaisa payment details were handled. Response times depend on query complexity, but we aim to acknowledge every privacy request within one working day.

What We Collect and Why We Collect It

millwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with millwin, we collect the information needed to run it — your name, contact details, and the payment identifiers attached to your JazzCash, Easypaisa or Raast wallet. We do not store your wallet PINs or full card numbers; those remain within

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your own payment provider's infrastructure. Transaction records are kept to process withdrawals, resolve disputes and comply with anti-fraud checks. We also collect device identifiers and session data — browser type, IP address, screen resolution — so the platform can maintain continuity when you switch between mobile
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and desktop without logging out again. Cookies track your session state and remember your preferred lobby view; you can manage cookie preferences in your browser settings at any time. We do not share your personal data with marketing companies. Data may be shared with payment processors
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handling your JazzCash, Easypaisa or Raast transactions, and with fraud-prevention services, strictly to keep your account secure. Retention periods follow the obligations applicable in the jurisdictions where this service operates. Where local law and eligible regions permit access, those same rules govern how long we hold
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your records.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions We Hear Most

If you are unsure how our privacy practices apply to your account — from payment data to cookies to what happens when you close your account — these are the questions we hear most from Pakistan-based account holders.

No. We only store the wallet identifier used to match your deposit or withdrawal. Your PIN is processed entirely within JazzCash or Easypaisa's own infrastructure and never passes through our servers.

Access is limited to staff whose role requires it — account verification, fraud checks, payment reconciliation. We do not sell or rent your data to advertisers or unrelated third parties under any circumstance.

Submit a data-access request through the help centre inside your account, or email support with your registered contact detail. We verify your identity first, then provide a summary of stored data.

Yes. Submit a deletion request via the help centre or email support. Deletion is carried out once the mandatory retention period under applicable rules has passed and no open disputes remain on the account.

Your Raast ID is used solely to reconcile instant transfer transactions. It is stored in encrypted form alongside the transaction record and is not shared outside the payment processing chain.

Your active data is archived on account closure and removed from live systems once the retention period required by applicable rules has elapsed. You can request confirmation of this timeline via email support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How millwin Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Data

Privacy Policy Questions We Hear Most

01 Does millwin store my JazzCash or Easypaisa wallet PIN?

02 Who can see my account data at millwin?

03 How do I request a copy of the data millwin holds on me?

04 Can I ask millwin to delete my personal data?

05 How does millwin handle Raast payment data specifically?

06 What happens to my data if I close my millwin account?

Privacy Policy

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